All handbags are shipped via UPS. Because most items are made to order, please allow 1-2 weeks for item to ship. If you need a rush order, please contact us, and we will do everything possible to accommodate rush orders.
Because all leather hides are unique, each bag will have it's ownnatural characteristics. We take pride in inspecting each piece of leather before use for quality and uniformity, but sometimes small beauty marks and wrinkles in the skin will be present, making each bag, one of a kind.
Please be aware, that dark colored clothing can discolor leather. Makeup, oils, and some liquids can also stain leather. If staining does occur, bring bag to a professional leather cleaner for best results.
We want happy customers, and we are reasonable people. All products are made to order, so we have a shorter return policy than the big-box corporate retailers. Please contact us with any questions about this, we understand that often, gifts are purchased sooner than 30 days out. We want things to be as worry free for you as possible. During the holiday season, we have an extended return window as follows.
Returns accepted within 30 days of delivery for merchandise in the exact condition it was purchased. Holiday Return Policy: For all purchases made between November 1st and December 31 returns are welcome until January 7th, 2018 in new condition.
All custom and bespoke order sales are final - No returns
All clearance and sale items are final sale.
To return an order, please contact us at email@example.com. We will be happy to assist your return process. Kindly note we are not responsible for lost or stolen packages at the fault of shipping carrier.
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